Chatbots are a means to assist users with the information they need without having a human interface in-between them and the source of the information. They use Natural Language Processing so the user can ask questions just like they would to a human. An Artificial intelligence bot (AI bot), learns over time and gets better at answering questions.
The interface for AI based chatbots can be in the form of text chat or using voice. The technology is already well established and there are already several chatbot platforms & applications such as Dialogflow, Alexa, Siri, Google Assistant etc from major corporations.
By taking the power of the technology and customizing it for a business, there are significant improvements that businesses can make to some of their key metrics. Here is a list of chatbot uses:
Today, he goes to the intranet portal, navigates to the correct menu item by performing several clicks before he reaches the section containing the payslip. This is assuming he is familiar with exactly where he needs to go on the portal.
With a chatbot, he could just type in “show me my last payslip” and he would get a link to the exact location of this payslip. In essence, an intelligent bot at work!
Today, he would either login to his customer portal (assuming he remembers the policy id and password) or call the customer service centre to get the details. And we have all experienced situations where we have been put on hold for a long time.
With a chatbot, he could quickly authenticate his identity through his mobile number and type in the questions and almost instantaneously get the answer.
Today, he would need to navigate to a report in a system or he would ask someone in his team to get him the information.
With a chatbot, he could simply type in the question and the chatbot will query the right system to automatically fetch the answer.
Contact us if you would like to know more about how Bluegild can help you assess how this technology can help your business, and quickly get you up and running with them.